SENDIASS
We offer information, advice, and support around various topics relating to special educational needs and disabilities (SEND) for children and young people aged 0-25 and their families, living in the Liverpool and Knowsley area.
We offer a dedicated helpline for telephone and email information and advice (all helpline staff are level 3 IPSEA trained), information factsheets and packs, drop-in sessions in Liverpool and Knowsley, casework (for those that are eligible), training and workshops for families and professionals, and support to young people (who can get help without their parent or caregiver).
Our opening hours are Monday - Friday, 9am-4.30pm.
Barnardo’s is very proud to be working towards the Cultural Cohesion Quality Mark (CCQM) to show our commitment to embracing diversity, challenging racism, and celebrating harmonious relationships.
The Cultural Cohesion Quality Mark (CCQM) is awarded to organisations and communities who can demonstrate improvements in their cultural competency. CCQM supports organisations and communities to develop knowledge, understanding and behaviours needed for individuals to enjoy living and working in places where cultural diversity is recognised, appreciated, and promoted. The aim is to improve equality, reduce discrimination, and enable equal access to opportunities for every citizen.
A dedicated SENDIASS helpline, run by IPSEA trained staff
SEN support
You can find out more about this via the CCQM – Cultural Cohesion Quality Mark Official website
Volunteers
We are always looking out for dedicated people that want to get involved with our service and the families we support – if this is something that you may be interested in contact our helpline or drop us an email to register your interest.
Liverpool and Knowsley SENDIASS Advisory Group
If you have used the service within the last 12 months and would like to be part of an advisory group that feeds your views into a group that has the aim of developing the service in line with the SENDIASS Minimum Standards, – contact our helpline to register your interest.
If you would like help to complete paperwork or for us to offer guidance on checking through an EHCP, reports or a complaint – you can pre-book a slot at one of our drop-ins through the SENDIASS helpline.
At Barnardo’s 109 Eaton Road, West Derby, Liverpool, L12 1LU
Dates to be confirmed
We will have a stall at this drop-in and can also signpost you to other services there that may also be able to help
At New Hutte Children & Family Hub, Litchfield Road, Halewood, L26 1TTE
on Wednesday 27th August 2025 9.30am-12pm
Website: https://fisd.liverpool.gov.uk/kb5/liverpool/fsd/localoffer.page?localofferchannel=0 Website: https://www.knowsleyinfo.co.uk/knowsley-local-offer-send
Liverpool Local Offer
Knowsley Local Offer
Facebook: https://www.facebook.com/Liverpoolparentandcarers/ Website: https://www.kpcv.co.uk/
LivPaC
KPCV
Website: https://www.addvancedsolutions.co.uk/ Website: https://www.ypas.org.uk/
Addvanced Solutions
YPAS
Website: https://mya.org.uk/
Merseyside Youth Association
Kinship Carers
The SEN team is responsible for EHC needs assessments, EHCP’s and Reviews. Contact directly: Email: SEN.team@liverpool.gov.uk Phone : 0151 233 5959/5073/5966. The SEN team is responsible for EHC needs assessments, EHCP’s and Reviews. Contact directly: Email: SENDadmin@knowsley.gov.uk Phone: 0151 443 5145/5144.
Liverpool Special Educational Needs Team
Knowsley Special Educational Needs Team
If you are a young person, you can find more information about accessing SENDIASS or support.
If you are a parent/ carer or professional and want more information about SENDIASS.
Resources and information that may help you with your question or query.
You can contact us for more individualised advice and support via phone or email Our helpline is open 9am to 4.30pm Monday to Friday (excluding Bank Holidays). A SENDIASS officer will aim to reply to you within five working days.
