SENDIASS
We offer information, advice, and support around various topics relating to special educational needs and disabilities (SEND) for children and young people aged 0-25 and their families, living in the Liverpool and Knowsley area.
We offer a dedicated helpline for telephone and email information and advice (all helpline staff are level 3 IPSEA trained), information factsheets and packs, drop-in sessions in Liverpool and Knowsley, casework (for those that are eligible), training and workshops for families and professionals, and support to young people (who can get help without their parent or caregiver).
Our opening hours are Monday - Friday, 9am-4.30pm.
Barnardo’s is very proud to be working towards the Cultural Cohesion Quality Mark (CCQM) to show our commitment to embracing diversity, challenging racism, and celebrating harmonious relationships.
The Cultural Cohesion Quality Mark (CCQM) is awarded to organisations and communities who can demonstrate improvements in their cultural competency. CCQM supports organisations and communities to develop knowledge, understanding and behaviours needed for individuals to enjoy living and working in places where cultural diversity is recognised, appreciated, and promoted. The aim is to improve equality, reduce discrimination, and enable equal access to opportunities for every citizen.
Volunteers
We are always looking out for dedicated people that want to get involved with our service and the families we support – if this is something that you may be interested in contact our helpline or drop us an email to register your interest.
Liverpool and Knowsley SENDIASS Advisory Group
If you have used the service within the last 12 months and would like to be part of an advisory group that shares your views with a group, whose aim is developing the SEND IAS service in line with the SENDIASS Minimum Standards – contact our helpline or drop us an email to register your interest.
If you need help to complete paperwork or for us to offer guidance on checking through an EHCP, reports or a complaint – you can pre-book a slot at one of our drop-ins through the SENDIASS helpline.
📍 KNOWSLEY SEND DROP-IN
Northwood Family Hub at The Pride,
2 Simonswood Lane, Northwood, L33 5YP
📅 Date: Thursday 9th April 2026
🕦 Time: 9:30am-12pm
📍 LIVERPOOL SEND DROP-IN
Blessed Sacrament Primary School, Cedar Road, Liverpool, L9 9AF
📅 Date: Wednesday 15th April 2026
🕦 Time: 10:00am-11:30am
BARNARDO’S SENDIASS SEND SURGERY APPOINTMENTS
📝If you feel you need additional support with paperwork/form filling we may be able offer you a SEND surgery appointment, contact our helpline on Liverpool.knowsleysendiass@barnardos.org.uk/ 0333 323 7768
Please find some information on digital inclusion services below for anybody requiring tech support:
Digital support roadshows: https://liverpoolcityregion-ca.gov.uk/login-lcr-roadshows
Free 6 month data sim/mobile devices: https://www.yoursimpal.com/
IT support: https://includeitmersey.org.uk/about-2/
Website: https://fisd.liverpool.gov.uk/kb5/liverpool/fsd/localoffer.page?localofferchannel=0
Website: https://www.knowsleyinfo.co.uk/knowsley-local-offer-send
Facebook: https://www.facebook.com/Liverpoolparentandcarers/
Website: https://www.kpcv.co.uk/
Website: https://www.addvancedsolutions.co.uk/
Website: https://www.ypas.org.uk/
Website: https://mya.org.uk/
The SEN team is responsible for EHC needs assessments, EHCP’s and Reviews. Contact directly:
Email: SEN.team@liverpool.gov.uk
Phone : 0151 233 5959/5073/5966.
The SEN team is responsible for EHC needs assessments, EHCP’s and Reviews. Contact directly:
Email: SENDadmin@knowsley.gov.uk Phone: 0151 443 5145/5144.
You can contact us for more individualised advice and support via phone, email or complete our contact us form.
If you are a young person, you can find more information about accessing SENDIASS or support.
If you are a parent/ carer or professional and want more information about SENDIASS.
Resources and information that may help you with your question or query.
You can contact us for more individualised advice and support via phone or email Our helpline is open 9am to 4.30pm Monday to Friday (excluding Bank Holidays). A SENDIASS officer will aim to reply to you within five working days.
