Complaints

What is a complaint?

A complaint is when you tell someone that you’re unhappy or upset about something because you think something is wrong or unfair.

For example:

• If you feel that a staff member has treated you unfairly, you might make a complaint.
• If the Local Authority do not include you in a decision you can complain about that.

Depending on who you are complaining about, depends on who you complain to. Contact your Local SENDIASS for more information and advice on making the complaint.

If you feel that you are ready to write a complaint here are some tips.

Writing a complaint

Tips before you start writing a complaint:

• It can feel upsetting when you're writing down what's happened, so it's important to be kind to yourself and take a break if you need to.
• Be as specific as you can. Include important dates and names of people in the service you have spoken to about your problems.
• If you're finding it difficult, get an advocate or trusted friend or adult to write it with you or read it through.
• Include any copies of letters or emails related to your complaint.

We’re here to help

Every situation is different, and it can be hard to know the best way forward. If you’re unsure what to do next please contact us. We can help you understand your rights and options and support you to have your voice heard.

Special educational needs and disability (SEND) complaints: A guide for Young People in education